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UA Europe - Training & Consulting
UA Europe - Training & Consulting

Specialists in
User Assistance

UA Europe - Training and Consulting

UA Europe is a UK-based company that specialises in software user assistance and eLearning. The company presented the annual UA Europe Conference in association with WritersUA from 2006 until 2017.

UA Europe works with many major Help Authoring Tools and technologies, including MadCap Flare, EC Software's Help & Manual, and Adobe RoboHelp.

The company offers a range of training consulting services, including:

  • Customised training on many state-of-the-art Help authoring tools and techniques
  • Analysis and audit of existing Help and eLearning materials
  • Design and architecture of new User Assistance and eLearning solutions
  • Development of User Assistance and eLearning content
  • Advice and guidance on the selection of User Assistance tools and technology

Company Director Matthew Ellison

Matthew EllisonBased in the UK, Matthew Ellison has over 30 years of experience as a user assistance and eLearning professional in the software industry. Some of this time was spent managing a team of writers and trainers at a UK-based consulting company, before enjoying a period in the US as Director of the WinWriters (now WritersUA) Conference.

Matthew has a B.Sc. in Electronic Engineering and a Post-Graduate Certificate of Education from Bristol University in the UK. He is a MadCap Flare Certified Instructor and an expert in many other user assistance tools and technologies. He has also been a part-time lecturer at Portsmouth University for the MA Technical Communication course. Matthew is a winner of the prestigious Horace Hockley award that is presented annually by the Institute of Scientific and Technical Communicators (ISTC).

Matthew has been a popular speaker at conferences and training events throughout the world since 1997, and has covered a diverse range of topics from context-sensitive Help to the Spice Girls! He also regularly publishes articles and reviews on user assistance tools and technology.

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