Consulting in User Assistance strategies, tools and techniques

UA Europe offers a full range of consultancy and development services in the areas of eLearning and Software User Assistance.

We can help you to plan your Software User Assistance strategy by:

Advising on the best delivery mechanisms, which may include Help systems, Wikis, Knowledgebases, and User Forums
Helping you to decide whether DITA or another XML-based solution is right for your organisation
Providing guidance on the selection of Help Authoring Tools and Content Management Systems
Designing Help systems, and providing templates for ongoing development
Converting legacy content such as Word documents and FrameMaker books

We also offer a range of specialist consulting and development services for MadCap Flare.

More information about MadCap Flare services

We can help with your eLearning development by:

Working with you to define your eLearning strategy
Advising on the best tools and technologies
Creating templates and prototypes that will make your eLearning more professional and far quicker to develop
Developing eLearning modules

Impact of Coronavirus disease (COVID-19)

Our thoughts are with our peers within the global technical communication community whose lives have been affected by the current pandemic.

We continue to provide training and consulting on Flare, Help+Manual, and a range of user assistance technologies via the Web. As a result of current Europe-wide travel restrictions and official guidance on social distancing, we are unable to offer face-to-face training or consulting until further notice.

During these difficult times and while UK and other European government restrictions remain in place, we are offering the following:

A free question and answer service by email, available to all, on any of these topics:
- Cascading Style Sheets (CSS)
- All MadCap Software products (including Flare, Central, and Lingo)
- EC Software's Help+Manual
(this service is normally only available to past students of UA Europe training courses)
Reduced hourly rates for Web-based consulting and training

Please contact us for further information on these services.

Contact us

If you have any questions, or would like to discuss your potential consultancy requirements with us, please complete this form.