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UA Europe - Training & Consulting
UA Europe - Training & Consulting

Specialists in
User Assistance

UA Europe

UA Europe is a UK-based company that specialises in software user assistance and eLearning. The company presented the annual UA Europe Conference in association with WritersUA from 2006 until 2017.

UA Europe works with many major Help Authoring Tools and technologies, including MadCap Flare, EC Software's Help+Manual, and Adobe RoboHelp.

Training and consulting

UA Europe offers a range of training and consulting services, including:

  • Customised training on many state-of-the-art Help authoring tools and techniques
  • Analysis and audit of existing Help and eLearning materials
  • Design and architecture of new User Assistance and eLearning solutions
  • Creation of templates, style sheets, master pages, and skins
  • Development of User Assistance and eLearning content
  • Advice and guidance on the selection of User Assistance tools and technology

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Latest news

Matthew Ellison presenting on Re-usable Micro Content at UX Writer Conference '22

Matthew Ellison at UX Writer Conference

The presentation will cover:

  • What Micro Content is, how the term was coined, and the different ways Micro Content can be used
  • How to write re-usable Micro Content that works in a range of different contexts
  • How Micro Content can be used to enhance Search
  • Tips for sharing Micro Content between tech writers, UX writers, and developers

For further information about the conference, visit the UX Writer Conference website.

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Matthew Ellison co-presented at tcworld Conference 2021

Presentation Title: Docs 2.0: Taking your docs portal from good to great

The presentation covered:

  • Managing large migration projects
  • Using single-sourcing to support multiple versions and platforms
  • Personalizing content for better user experience
  • Using consistent design language

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MadCap publishes story of docs design implemented by Matthew Ellison

MadCap Software has recently published a customer success story based on Illumio's migration to a new documentation website, for which the design was implemented by Matthew Ellison (working as a consultant for MadCap Software).

Within the article, Illumio documentation manager Katherine Morgan says of Matthew:

"He was amazing and very collaborative"

Illumio used MadCap Flare to create a modern, responsive documentation website with two HTML5-based product guide portals and a range of downloadable PDFs.

Read the full customer success story.

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White Paper on
Six Best Practices to Improve Your Documentation

Link to White Paper: Six Best Practices to Improve Your DocumentationMatthew Ellison has written a White Paper that answers questions including:

  • How should I structure various information types?
  • Why is optimising search within my documentation so important?
  • How can I answer users' questions as quickly and effectively as possible?

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Matthew Ellison presenting at MadWorld 2022

MadWorld LogoThe next MadWorld conference takes place on 12-15 June, 2022 in Austin, TX.

Matthew will be presenting the following sessions:

  • Advanced Techniques for Great Landing Pages
  • Tips for Creating a Documentation Portal
  • Advanced Customization of the TopNav and SideNav Skins Using CSS

For further information about the conference, visit the MadWorld 2022 website.

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Impact of Coronavirus disease (COVID-19)

Our thoughts are with our peers within the global technical communication community whose lives have been affected by the current pandemic.

We continue to provide training and consulting on Flare, Help+Manual, and a range of user assistance technologies via the Web. As a result of current Europe-wide travel restrictions and official guidance on social distancing, we are unable to offer face-to-face training or consulting until further notice.

During these difficult times and while UK and other European government restrictions remain in place, we are offering the following:

  • A free question and answer service by email, available to all, on any of these topics:
    • Cascading Style Sheets (CSS)
    • All MadCap Software products (including Flare, Central, and Lingo)
    • EC Software's Help+Manual

    (this service is normally only available to past students of UA Europe training courses)

  • Reduced hourly rates for Web-based consulting and training

Please contact us for further information on these services.

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Company Director Matthew Ellison

Photograph of Matthew EllisonBased in the UK, Matthew Ellison has over 30 years of experience as a user assistance and eLearning professional in the software industry. Some of this time was spent managing a team of writers and trainers at a UK-based consulting company, before enjoying a period in the US as Director of the WinWriters (now WritersUA) Conference.

Matthew has a B.Sc. in Electronic Engineering and a Post-Graduate Certificate of Education from Bristol University in the UK. He is a MadCap Flare Certified Instructor and an expert in many other user assistance tools and technologies. He has also been a part-time lecturer at Portsmouth University for the MA Technical Communication course. Matthew is a winner of the prestigious Horace Hockley award that is presented annually by the Institute of Scientific and Technical Communicators (ISTC).

Matthew has been a popular speaker at conferences and training events throughout the world since 1997, and has covered a diverse range of topics from context-sensitive Help to the Spice Girls! He also regularly publishes articles and reviews on user assistance tools and technology.

Contact us

If you have any questions, or would like to discuss your potential training or consultancy requirements with us, please complete this simple form.